Rental Frequently Asked Questions We use the brands you trust at home: Foundation Cribs, Baby Trend and Graco Car Seats, Graco High Chairs, Eddie Bauer and One Step Strollers, and Graco Pack N Plays. Our extensive inventory represents equipment that is tough enough to handle the demands of being rented and being continuously cleaned and sanitized. Babies-n-Town is fully insured for customer satisfaction and reassurance.

How do I place an order?

Please call us at 850-267-2346 or 800-294-6388 or order on line at www.babies-n-town.com. Payments are accepted via all major credit cards. If you contact us via email, we will call you to confirm and to obtain your credit card information. A credit card number is required to hold your reservation and will be authorized at time of order.

What is your delivery fee?

Delivery is $15 for orders less than $40. Delivery is free for orders over $40. Delivery includes set-up and take-down of your items. Once delivery is made and there is a request for additional items or items to be changed out from original order, an additional fee of $15 may apply. If changes are made due to faulty equipment or equipment that needs repair, no fee applies. After hour deliver fees are $25 for hours between 8 p.m. and 7 a.m.

What are your delivery hours?

We generally deliver and pickup between 7 a.m. and 7 p.m. 7 days a week.

May I pick up the items myself?

At this time, we do not offer self pick-up. To take the stress out of traveling with little ones, our goal is to have your equipment delivered and set up so you won't have to worry about it.

Is all of the equipment cleaned and sanitized prior to delivery?

Yes, every item is inspected and sanitized before and after each rental.

How do I know the equipment is safe?

We carry only quality, brand-name equipment and all of our items are either JPMA (Juvenile Products Manufacturers Association) or ASTM (American Society for Testing and Materials) certified. We also continually monitor recall lists of toys and equipment.

How large are your cribs? What is included with them?

Our cribs are full size, and come with a 3" mattress. Our compact cribs come with a 5" mattress. The price also includes mattress pad and fitted sheet. Please request a bumper pad at time of order.

Should I wash the linens after the rental period? No, we will wash the linens after they are returned. Is there a minimum time I have to rent the equipment? Our base rental charges are a per week price, with additional days available. We can however accommodate per night requests but bear in mind there must be a $65 per order minimum to avoid delivery charges.   Can delivery be made prior to my arrival and picked up after my departure? Yes. We will try to accommodate your travel schedule as much as possible. We require as much information as possible regarding location of rental unit/home and location for crib and other rental items within unit. We also deliver your equipment to private residences before your arrival – we simply need a contact name and number. Please note we may provide a timeframe of a 2-4 hour delivery window to accommodate your requested delivery time. Allow sufficient delivery time and delays due to traffic, weather, truck breakdowns and other unforseen delays, we try our best to accommodate the customer.

How do you define the rental period?

The rental period is determined by the number of 24-hour periods between the day of delivery and the day of pick-up. As an example, an item delivered on a Saturday and picked up the following Saturday morning would be considered a week rental.

What are the rental terms?

Please review our liability waiver at check out. You will be asked to acknowledge of the waiver prior to check out . Those renting supplies are required to review and accept prior to ordering supplies and time of delivery.

What forms of payment do you accept?

We require payments to be made via Visa, MasterCard, American Express, and Discovery.

What if I need to cancel my order?

If you need to cancel your order, please notify us as soon as possible. It is requested that cancellations be made within 48 hours from scheduled delivery. Acceptions will be made if travel is changed due to weather or illness.

May I add additional equipment to my order during my visit?

We will do our best to deliver additional items upon your request if those items are available. An additional delivery charge may apply, please discuss at time of order.

In what condition should I return the equipment?